Hays Travel Receive 5-Star Service from Advantex

22 November 2019

Advantex Network Solutions, the North East’s leading and award-winning technology firm, has partnered with UK travel experts, Hays Travel to improve communications and technology at their new Sunderland city-centre-based HQ.

The move will see the Gateshead-based technology specialist provide a new communication and telephony system that will interconnect over 500 members of staff from their Gilbridge House Head Office in Sunderland city-centre.

Hays Travel has more than 180 retail stores, which are supported by 240 experienced home workers, and with the recent acquisition of 555 new stores nationwide, the newly installed solution is robust and scalable - meeting the ambitious and continuous growth plans of the business.

Head of Marketing, Digital and Telesales at Hays Travel, John Milburn said:

“The partnership with Advantex has been fantastic. Not only have they allowed us to seamlessly integrate and migrate communications across the business into one solution and place, but they’ve done that without out any downtime or disruption, allowing us to focus on our day-to-day operations. – I wouldn’t hesitate to recommend”

The work, which is ongoing, utilises the Mitel MiCloud Flex solution, delivering the highest levels of performance, reliability and security through the Mitel global mobile cloud.

Advantex Business Development Manager, Scott Duncan said:

“Everyone in the North East has heard of Hays Travel, and soon, following the recent acquisition of 555 new nationwide stores from Thomas Cook, so will the rest of the country – so for us to call them a client, that’s something we are extremely proud of.

The partnership has already allowed us to consult, design and implement state-of-the-art solutions at their new Gilbridge HQ, so we’re all very excited to help grow the business over the coming years too.”

Advantex’s partnership with Hays Travel is one of many recent wins for the firm, who have just celebrated their 17th anniversary in October and currently employ almost 60 people at their Follingsby Park-based head office.

The company is a Cisco Premier, Microsoft, and Mitel Silver accredited partner, providing a single source managed services package, which combines to deliver flexibility, added value and cost-saving benefits.

Advantex works with some of the UK’s biggest and best-known brands, boasting a client list that includes Rockliffe Hall Hotel, Newcastle International Airport, McDonald’s, Hitachi Rail Europe, Caterpillar Trucks, GE Oil and Gas, and END Clothing.